Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or a replacement. Returns are only accepted and replacements are only issued for faulty products, and/or damaged products. Please note that we do not accept returns for change of mind.
Since we are a Print-on-Demand store we do not have a warehouse which receives returns. In order to make things easier in the event of a return or request for replacement, we let you keep the product that was originally shipped!
To start a return or request a replacement, you can contact us at viceandvirtueshop@gmail.com.
The only things we need are:
-Your name
-Order number
-A picture of the damage/fault on product (with any original tags or labels still in place)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as quickly as possible for you.
Do you accept returns for different sizes?
We do not accepts returns for change of mind, which includes returning apparel for a different size. We provide an accurate sizing chart here. Please use this to select an appropriate size before purchasing.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received your email and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at viceandvirtueshop@gmail.com.
Exchanges
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.